Where do you ship your products?
Please refer to the product description for this information as every product has different shipping details/information. Some items ship only within the USA while others ship to select locations or Worldwide. Thank you.
Why didn't my order(s) ship together in one package?
Some items are being shipped from various warehouses. Because of this, orders containing multiple items may be shipped individually. If/When you order multiple items, there is a possibility you may receive one item before the next. If such is the case, do not be alarmed if you have not received all of your items at the exact same time. If you have not received ALL of your items within a timely fashion, please contact us using the Contact Form or email us directly and we will look into this issue.
We do not ship orders the same day and order processing can take up to 2 business days. Shipping takes place Monday - Friday, excluding weekends and holidays as they do not count as business days. Please plan in advance accordingly. Once an order has shipped, you will receive a confirmation email with a tracking number/link. To check the status of your order(s), please visit our Track Your Order page.
Inaccurate, Incomplete and/or Unverified Delivery Address Details
Please note that an inaccurate, incomplete and/or unverified delivery address will delay processing on your order(s) by an additional 2 business days. We strongly recommend that customers carefully review every part of their shipping and billing information (address, apartment #, duplex #, credit/debit card #, etc) prior to submitting in order to avoid any possible delays. The shipping address must match the billing address and the billing address must match the address registered to your chosen debit/credit card.
Tracking Your Order(s)
Upon submission, you will receive an order confirmation to the email address provided at the time of checkout indicating your order was placed successfully. Once your order has shipped, you will receive a second email with a tracking number/link. To check the status of your order(s), please visit our Track Your Order page. Please allow 1-3 days for your tracking information to show in the system as it is not always updated right away. Additionally, there are some rare times when the tracking information may not update as it should but you will still receive your order. I suggest typing in your Tracking Number instead of copying & pasting. The information may not process correctly unless the number is entered directly into the field.
May I have my item(s) shipped to a P.O. Box?
No, we do not ship to P.O. Boxes.