Return, Refund & Exchange Policy
Hello! Thank you for shopping at Yours Truly Boutique. Your satisfaction is our priority and we aim to give customers the best shopping experience possible. The Return, Refund & Exchange Policy is very simple.
WE WANT YOU TO BE HAPPY!
Incorrect Shipment of Item(s)
We sincerely apologize and request that you visit the Return, Refund or Exchange Center on how to get this rectified. Please explain in detail in the notes section and provide images of the item(s) you wish to return through email, as it/they must undergo inspection. Once approved, we will provide the customer with a prepaid shipping label with the costs covered by Yours Truly Boutique.
Please read the Return, Refund & Exchange Policy on Hair thoroughly before making your purchase(s). Yours Truly Boutique is pleased to offer returns, refunds and/or exchanges on unwanted Hair Extensions and Wigs (Synthetic, Human, Synthetic/Human Blend) within 14 calendar days provided they have NOT been opened, worn, dyed, cut, permed, tampered with and/or altered in any way, shape or form because of health and sanitation reasons. By law, Hair is considered to be a hygienic product and YTB takes the issue of hygiene and public safety incredibly seriously.
⦁ If you are not 100% satisfied with your Hair for any reason, you can return your purchase for a full refund, exchange for another item of the same dollar amount, exchange for a lesser priced item for which we will refund the difference, or exchange for a higher priced item for which you will pay the difference.
⦁ You have 14 calendar days to return the Hair from the date in which it was received. Refunds will promptly be credited back to the original payment method once item(s) is/are delivered. Depending on your bank, refunds may take up to 3-5 business days to appear in your account. In some cases, it may be 7-14 business days
⦁ Returned Hair must be in the condition in which you received it, unopened and unaltered, in its original packaging/box and condition, and contain your order number and any documentation included
⦁ Customer pays for shipping and shipping costs will be deducted from your refund
⦁ Some situations are unique, and with the goal of having a satisfied customer, it is possible some situations must be handled on a case-by-case basis, especially concerning items where an exchange is requested
⦁ Please contact CustomerService@YoursTruly.Boutique for further instructions on how and where to return your item(s) or visit our Return, Refund or Exchange Center. Additionally, please provide images of the item(s) you wish to return as it/they must undergo inspection
Returning Damaged or Defective Hair
Will I be charged to return Damaged or Defective Hair?
Absolutely not, as the consumer is not at fault. Therefore, we take full responsibility and will provide the customer with a prepaid shipping label with the costs covered by Yours Truly Boutique. Customer only pays for shipping when the Hair item(s) is/are unwanted. We apologize if you have received a damaged or defective hair product and will do everything possible to make it right.
⦁ Please contact customer service within 72 hours of delivery and do not discard the damaged and/or defective item(s) and its/their packaging
⦁ Please place the Hair item(s) in its/their original packaging/box with your order number and any documentation originally included
⦁ Please contact CustomerService@YoursTruly.Boutique for further instructions on how and where to return your Hair item(s) or visit our Return, Refund or Exchange Center. Additionally, please provide images of the item(s) you wish to return as it/they must undergo inspection
⦁ Indicate if you want a full refund or a replacement
NO RETURNS, REFUNDS and/or EXCHANGES ACCEPTED on any item(s) after 14 days from the date in which the item(s) was/were received.
*NOTE: Your refund will be processed and applied to the original method of payment. Depending on your bank, refunds may take up to 3-5 business days to appear in your account. In some cases, it may be 7-14 business days.
*2nd NOTE: If you are not 100% satisfied with your purchase or our services, PLEASE contact us before leaving Neutral and/or Negative feedback. As stated above, WE WANT YOU TO BE HAPPY and are more than willing to resolve any issues immediately.
Please contact CustomerService@YoursTruly.Boutique for further instructions on how and where to return your item(s). Also, If you have any questions, or feel you need something answered that isn't covered here, please do not hesitate to contact us at CustomerService@YoursTruly.Boutique.
*3rd NOTE: Should you wish to email us directly, it has been brought to my attention that some are unable to properly utilize the primary email address, CustomerService@YoursTruly.Boutique, effectively. If you are experiencing this issue, please use the secondary email address, YoursTrulyBoutique@Outlook.Com, and the message will automatically be forwarded to the primary email address. Thank you.
*Primary Email: CustomerService@YoursTruly.Boutique
*Secondary Email: YoursTrulyBoutique@Outlook.Com