Shipping, Tracking & Return Information
How much is Shipping?
Free Shipping On Every Order. See Shipping Information In Product Description.
May I have my item(s) shipped to a P.O. Box?
No, we do not ship to P.O. Boxes. A physical address is necessary.
How/Where do you ship your products?
Please refer to the product description for this information as every product has different shipping details/information. Some items ship only within the USA while others ship to select locations or Worldwide. Thank you.
We do not ship orders the same day and order processing can take up to 2 business days. Shipping takes place Monday - Friday, excluding weekends and holidays as they do not count as business days. Please plan in advance accordingly. Once an order has shipped, you will receive a confirmation email with a tracking number/link. To check the status of your order(s), please visit our Track Your Order page.
Inaccurate, Incomplete and/or Unverified Delivery Address Details
Please note that an inaccurate, incomplete and/or unverified delivery address will delay processing on your order(s) by an additional 2 business days. We strongly recommend that customers carefully review every part of their shipping and billing information (address, apartment #, duplex #, credit/debit card #, etc) prior to submitting in order to avoid any possible delays. The shipping address must match the billing address and the billing address must match the address registered to your chosen debit/credit card.
How/Where do I Track My Order(s)?
Upon submission, you will receive an order confirmation to the email address provided at the time of checkout indicating your order was placed successfully. Once your order has shipped, you will receive a second email with a tracking number/link. To check the status of your order(s), please visit our Track Your Order page. Please allow 1-3 days for your tracking information to show in the system as it is not always updated right away. Additionally, there are some rare times when the tracking information may not update as it should but you will still receive your order. I suggest typing in your Tracking Number instead of copying & pasting. The information may not process correctly unless the number is entered directly into the field.
May I cancel my order(s)?
We appreciate your business and purchase(s) and are really sorry to learn you want/need to cancel your order(s). However, an order cannot be cancelled once it has been made. Although we are unable to cancel your order(s), you may begin the process of a return or an exchange once it/they arrive(s). Once we have received the unwanted item(s), we will begin processing your refund(s) immediately. Please visit our Return, Refund or Exchange Policy page and Return, Refund or Exchange Center.
Why didn't my order(s) ship together in one package?
Some items are being shipped from various warehouses. Because of this, orders containing multiple items may be shipped individually. If/When you order multiple items, there is a possibility you may receive one item before the next. If such is the case, don't be alarmed if you have not received all of your items at the exact same time. If you have not received ALL of your item(s) within a timely fashion, please contact us using the Contact Form or email us directly and we will look into this issue.
What should I do if I received an incorrect item?
We apologize profusely and are more than willing to resolve this issue immediately. Please contact Customer Service so we can promptly ship out the CORRECT item(s). Additionally, please visit our Return, Refund or Exchange Policy page and Return, Refund or Exchange Center. Thank you for your business.
What should I do if I received a Damaged or Defective item?
We apologize profusely and are more than willing to resolve this issue immediately. Please contact Customer Service so we can promptly ship out a new item. Visit our Return, Refund or Exchange Policy page and Return, Refund or Exchange Center to get a comprehensive overview of what steps to take. Thank you for your business.