Help & FAQs

What are my Payment Options?
American Express, Diners Club International, Discover, JCB, Mastercard, Paypal, Visa, Elo, Shop Pay, Apple Pay, Google Pay, Facebook Pay and Venmo. View the payment option icons below.

May I pay with Paypal?
Yes, you may pay with Paypal. If you select this method of payment, you will immediately be redirected to Paypal in order to complete your payment. Additionally, Yours Truly Boutique is Paypal Verified (View the Paypal Seal above next to the cart).

How will I know if I have correctly purchased an item?
Once your order has been submitted, you will receive a confirmation email. If for some reason you have not received a confirmation, please contact Customer Service. Thank you for your purchase(s). 

What Currency are the prices on the website?
All of the prices are listed in USD (United States Dollar). Additionally, please refer to the product description for shipping information as every product has different shipping details/information. Some items ship only within the USA while others ship to select locations or Worldwide.

    Who is your Payment Gateway Service Provider?
    Shopify Payments is our payment gateway service provider.

    Where do you ship your products?
    Please refer to the product description for this information as every product has different shipping details/information. Some items ship only within the USA while others ship to select locations or Worldwide. Thank you.

    How/Where do I Track My Order(s)?
    Upon submission, you will receive an order confirmation to the email address provided at the time of checkout indicating your order was placed successfully. Once your order has shipped, you will receive a second email with a tracking number/link. To check the status of your order(s), please visit our Track Your Order page. Please allow 1-3 days for your tracking information to show in the system as it is not always updated right away. Additionally, there are some rare times when the tracking information may not update as it should but you will still receive your order. I suggest typing in your Tracking Number instead of copying & pasting. The information may not process correctly unless the number is entered directly into the field.

    Why didn't my order(s) ship together in one package?
    Some items are being shipped from various warehouses. Because of this, orders containing multiple items may be shipped individually. If/When you order multiple items, there is a possibility you may receive one item before the next. If such is the case, do not be alarmed if you have not received all of your items at the exact same time. If you have not received ALL of your items within a timely fashion, please contact us using the Contact Form or email us directly, and we will look into this issue. 

    May I cancel my order(s)?
    We appreciate your business and purchase(s) and really sorry to learn you want/need to cancel your order(s). However, an order cannot be cancelled once it has been made. Although we are unable to cancel your order(s), you may begin the process of a return or an exchange once it/they arrive(s). Once we have received the unwanted item(s), we will begin processing your refund(s) immediately. Please visit our Return, Refund or Exchange Policy page and Return, Refund or Exchange Center.

    What should I do if I received an incorrect item?
    We apologize profusely and are more than willing to resolve this issue immediately. Please contact Customer Service so we can promptly ship out the CORRECT item(s). Additionally, please visit our Return, Refund or Exchange Policy page and Return, Refund or Exchange Center. Thank you for your business.

    What should I do if I received a Damaged or Defective item?
    We apologize profusely and are more than willing to resolve this issue immediately. Please contact Customer Service so we can promptly ship out a new item. Visit our Return, Refund or Exchange Policy page and Return, Refund or Exchange Center to get a comprehensive overview of what steps to take. Thank you for your business.

    May I place an order over the telephone?
    No, we do not accept telephone orders at this time.

    May I have my item(s) shipped to a P.O. Box?
    No, we do not ship to P.O. Boxes. A physical address is necessary.

    What is your Return, Refund & Exchange Policy
    To see the details of the Return, Refund & Exchange Policy, please refer to the Return, Refund & Exchange Policy page (View in Policies section). Additionally, if you are not 100% satisfied with your purchase or our services, PLEASE contact us before leaving Neutral and/or Negative feedback. As stated in the Return, Refund & Exchange Policy, WE WANT YOU TO BE HAPPY and are more than willing to resolve any issues immediately.

    How do I request a Return, Refund and/or Exchange?
    By visiting our Return, Refund & Exchange center.

    What is your Privacy Policy?
    To see the details of our Privacy Policy, please refer to the Privacy Policy page (View in Policies section). Additionally, see the Terms Of Service (View in Policies section).

    I see 2 different email addresses. Which one is the primary email address?
    Should you wish to email us directly, it has been brought to my attention that some are unable to properly utilize the primary email address, CustomerService@YoursTruly.Boutique, effectively. If you are experiencing this issue, please use the secondary email address, YoursTrulyBoutique@Outlook.Com, and the message will automatically be forwarded to the primary email address. Secondly, there is also the option to use our Contact Form.

    How can I contact you if one of my questions is not answered here?
    By utilizing our Contact Form or emailing directly to our primary email address, CustomerService@YoursTruly.Boutique. Secondly, should you wish to email us directly, it has been brought to my attention that some are unable to properly utilize the primary email address, CustomerService@YoursTruly.Boutique, effectively. If you are experiencing this issue, please use the secondary email address, YoursTrulyBoutique@Outlook.Com, and the message will automatically be forwarded to the primary email address.

    Who should I contact if I see something incorrect on the website or spot an issue?
    Thank you for bringing it to our attention. Please contact us using the Contact Form or email us directly and we will look into this/these issue(s). 

    Is the website secure for Credit Card Transactions?
    Yes! Shopify is certified Level 1 PCI DSS compliant and meets all 6 categories of PCI standards. This compliance extends to all online stores powered by Shopify, including Yours Truly Boutique. View the 6 Categories below:

    ⦁ Maintains a Secure Network
    ⦁ Protects Cardholder Data
    ⦁ Maintains a Vulnerability Management Program
    ⦁ Implements Strong Access Control Measures
    ⦁ Regularly Monitors and Tests Networks
    ⦁ Maintains an Information Security Policy